Terms of Business

These Terms of Business explain how Divergently Being provides services, how payment and cancellations work, and what clients can expect when working with us.

These terms apply unless we agree different or additional terms with you in writing for a particular service, programme, organisational project or booking. Nothing in these terms affects rights you have under consumer law that cannot lawfully be excluded or limited.

If you have any questions before booking, please contact us at info@divergentlybeing.co.uk.

Legal name: DIVERGENTLY BEING LTD

Trading name: Divergently Being

Company number: 15116860

Registered in: England and Wales

Registered office: Suite Ra01, 195-197 Wood Street, London, England, E17 3NU

Email: info@divergentlybeing.co.uk

Divergently Being provides ADHD coaching, specialist support for ADHD mums, assistive technology training, digital systems support, Divergently Reset, speaking, training, workshops and organisational support.

Our services may include:

• One-to-one ADHD coaching for adults.
• Specialist coaching and support for ADHD mums.
• Small-group programmes, including The ADHD Mum Reset.
• Assistive technology training and digital systems support.
• Divergently Reset, combining coaching and practical technology or systems support.
• Speaking, training, panels, workshops and organisational support.
• Writing, podcasting and media contributions.

The exact scope, format, dates, fees and deliverables for paid work will be confirmed before the work begins. A proposal, booking confirmation or programme-specific terms may add to these Terms of Business. If there is a conflict, the more specific written terms agreed for that booking will take priority.

Coaching, training and practical support are not a substitute for medical, psychological, psychiatric, therapeutic, financial or legal advice, diagnosis, treatment or crisis support.

Although Sonay is a Solicitor Advocate, Divergently Being does not provide legal services unless this has been separately and expressly agreed through an appropriate legal arrangement.

James provides assistive technology training and systems support. Divergently Being does not sell, supply or fund assistive technology software unless expressly agreed in writing.

If you need medical, mental health, legal, financial, safeguarding or emergency support, you should seek help from an appropriately qualified professional or service.

Prices are shown on the relevant service page where applicable, or provided in a proposal, booking agreement or written confirmation.

Unless otherwise agreed, payment is required in advance of coaching, training, programme participation, speaking or support sessions.

Payment may be made by bank transfer, card payment or another method agreed with us. Where an employer, university, Access to Work arrangement or other third party is expected to fund the service, you remain responsible for making sure the funding has been approved and for any amount that is not paid by the third party, unless we have agreed otherwise in writing.

If payment is overdue, we may pause or withhold services until payment is received.

If you are a consumer and enter into a contract with us at a distance, for example by email or online, you will usually have a statutory 14-day cancellation period beginning the day after the contract is made, unless an exception applies.

If you ask us to begin providing a service during that 14-day period, we may ask you to make an express request for early performance. If you then cancel during the statutory cancellation period, you may have to pay a proportionate amount for services already provided.

If a service is fully performed during the statutory cancellation period, your statutory right to cancel may end once the service has been completed, but only where the legal requirements for early performance and acknowledgement of the loss of the cancellation right have been met.

You can exercise a statutory cancellation right by emailing info@divergentlybeing.co.uk with a clear statement that you wish to cancel. A model cancellation form is included at the end of these terms, but you do not have to use that exact form.

Once any applicable statutory cooling-off right has expired, or where that right does not apply, please give at least 24 hours’ notice if you need to cancel or rearrange a one-to-one session.

Sessions cancelled with less than 24 hours’ notice may be charged in full or treated as used from a package, unless we agree otherwise.

If Divergently Being needs to rearrange a session, we will give as much notice as reasonably possible and offer an alternative date or time.

A place on a group programme is reserved for the named participant and programme dates are fixed in advance. Any statutory consumer cancellation rights described above continue to apply.

For The ADHD Mum Reset, the founding-cohort price is £399. Where an instalment option is offered, the total programme price remains £399 and the instalments are a payment arrangement for the same programme, not a rolling membership.

If you cancel after any applicable statutory cooling-off period has ended, any refund or cancellation charge will be calculated fairly by reference to the losses that reasonably result from your cancellation, including costs already incurred and whether we are able to fill your place. We will take reasonable steps to reduce our loss and will not retain or charge more than is reasonably justified by that loss.

The ADHD Mum Reset sessions are not recorded because participants may share personal and confidential information. Participants receive the complete digital programme workbook before the programme begins. If you miss a session, you can use the relevant section of the workbook, but replacement sessions, individual catch-ups and refunds for missed sessions are not available. We do not produce separate recaps, additional handouts or missed-session materials.

Each ADHD Mum Reset cohort requires a minimum of four participants to run and has a maximum of eight participants. If fewer than four people book your chosen cohort, we will offer you a place in the other cohort where one is available or a full refund of the amount you have paid.

If we cancel an entire programme for another reason, you will be offered a suitable transfer where available or a refund of fees paid for the cancelled programme. If we have to cancel or rearrange an individual group session, we will aim to rearrange it or provide a reasonable alternative.

Organisational support, speaking, workshops and training may involve preparation, bespoke materials, travel, multiple participants or reserved delivery dates. The proposal or booking confirmation will set out any project-specific cancellation, postponement, travel, preparation or payment terms.

Where a client asks to change the agreed scope, audience, date, format or deliverables, we may need to revise the fee or timetable. We will agree any material change before carrying out additional chargeable work.

We can work with clients who have Access to Work awards or other workplace, education or third-party funding. We do not make funding decisions and cannot guarantee that a funder will reimburse a particular service, session or cost.

You are responsible for checking what your award or funding arrangement covers and for providing any information reasonably needed for invoicing or delivery. Where a funder pays us directly, additional administrative or invoicing arrangements may be agreed.

We treat client information confidentially and with care.

We will not share personal information without a lawful reason. There may be circumstances where information needs to be disclosed because the law requires it, for safeguarding reasons, to protect someone from serious harm, or to establish, exercise or defend legal rights.

For employer-funded or organisational work, the boundaries of confidentiality, reporting and feedback will be agreed before work begins. Unless specifically agreed, an organisation funding individual coaching or support does not automatically receive the content of private sessions.

We handle personal data in accordance with applicable UK data protection law. Our Cookie & Privacy Policy explains what information we collect, why we use it, third-party services involved, retention and your rights.

Because our work concerns neurodivergence, disability, health, work and personal circumstances, you may choose to provide information that is sensitive or falls within special-category data. We will only ask for or use information that is relevant to the service and will apply an appropriate lawful basis and special-category condition where required.

Clients are expected to:

• Provide accurate and relevant information where needed for the service.
• Attend booked sessions on time or give notice if they need to cancel or rearrange.
• Engage with the service and with other group participants respectfully.
• Make payment in accordance with the agreed terms.
• Check third-party funding or Access to Work arrangements that they intend to rely on.
• Seek appropriate medical, legal, therapeutic, safeguarding or crisis support where needed.

Divergently Being aims to work in an accessible and neuroaffirming way.

If you have access needs, communication preferences or adjustments that would help you use our services, please let us know. We will do our best to agree practical adjustments, although not every requested adjustment will be possible in every format or service.

Unless we agree otherwise in writing, materials created by Divergently Being for coaching, training, workshops or group programmes remain our intellectual property.

You may use materials supplied to you for your own personal or internal organisational use. You must not reproduce, sell, publish, distribute or use them to provide a competing service without permission.

You must not record a coaching session, group programme, training session or workshop without everyone required to consent having agreed in advance.

We will provide services with reasonable care and skill.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.

Subject to those legal protections, our liability for loss arising directly from a particular paid service will normally be limited to the fees paid for that service. We are not responsible for losses that were not reasonably foreseeable when the contract was made or for decisions made by third-party funders, employers, software providers or other independent organisations.

You may end ongoing services by giving written notice, subject to any applicable statutory cancellation rights and the cancellation terms above. Fees for work already completed, services already delivered or late-cancelled sessions may remain payable.

We may end or pause a service if continuing would be unsafe, inappropriate, outside our competence, unworkable, or if payment is materially overdue or these terms have been seriously breached. Where reasonably possible, we will explain the decision and deal fairly with any fees paid for services not yet delivered.

If you are unhappy with a service, please contact us at info@divergentlybeing.co.uk and explain what has happened and what outcome you are seeking.

We will aim to acknowledge a complaint promptly and deal with it fairly. Where a separate written complaints procedure applies to a particular service, we will tell you.

We will not be liable for delay or failure to perform an obligation where this is caused by events beyond our reasonable control. If this materially affects a booked service, we will communicate with you and aim to rearrange, provide a reasonable alternative or deal fairly with any undelivered paid element.

We may update these Terms of Business from time to time. The version that applies to a particular contract will normally be the version provided or made available when that contract was entered into, together with any later changes we both expressly agree.

These Terms of Business are governed by the laws of England and Wales.

If you are a consumer, nothing in this clause removes any mandatory rights you may have to bring proceedings in another court under applicable consumer law. Otherwise, disputes arising in connection with these terms are subject to the jurisdiction of the courts of England and Wales.

If you have a statutory right to cancel a distance contract, you may use the wording below, although any clear statement of cancellation is sufficient.

To: DIVERGENTLY BEING LTD, Suite Ra01, 195-197 Wood Street, London, England, E17 3NU
Email: info@divergentlybeing.co.uk

I hereby give notice that I cancel my contract for the supply of the following service:

Service: ________________________________
Ordered/booked on: _________________________
Name: ____________________________________
Address: __________________________________
Date: _____________________________________