Cookie & Privacy Policy

Last reviewed: 1 September 2026

This policy explains how DIVERGENTLY BEING LTD, trading as Divergently Being, uses personal information and cookies or similar technologies when you use our website, contact us, join a waitlist, book or receive a service, or otherwise interact with us.

We aim to explain this in plain English. If you have a question about how your information is used, contact info@divergentlybeing.co.uk.

Data controller: DIVERGENTLY BEING LTD

Company number: 15116860

Registered in: England and Wales

Registered office: Suite Ra01, 195-197 Wood Street, London, England, E17 3NU

Email: info@divergentlybeing.co.uk

Depending on how you interact with us, we may collect:

• Your name, email address, telephone number and contact preferences.
• Information submitted through our website forms, including contact enquiries and ADHD Mum Reset booking details such as your name, email address, chosen cohort, payment option, terms acceptance and optional marketing choice.
• Information you provide when joining a waitlist or completing a post-booking onboarding questionnaire, including optional accessibility or health-related information where you choose to provide it.
• Booking, attendance, payment and invoicing information.
• Information reasonably needed to provide coaching, assistive technology training, Divergently Reset, group programmes, speaking, training or organisational support.
• Correspondence and records of our communications with you.
• Technical information generated when you use the website, such as IP address, browser/device information, consent preferences and information generated by third-party services where those services are enabled.

We try not to collect information we do not need.

Because our services concern ADHD, autism, disability, health, pregnancy, motherhood, work and access needs, you may choose to tell us information about your health, disability or other matters that can be treated as special-category personal data under UK data protection law.

You do not need to provide detailed medical information in a general website enquiry. If you choose to provide special-category information because it is relevant to your enquiry or service, we will only use it for the stated purpose and will apply both an Article 6 lawful basis and an appropriate Article 9 condition. Where we rely on explicit consent as the Article 9 condition, we will ask for a clear and specific statement of consent.

We do not use special-category data for advertising or unrelated marketing.

We may use personal information for the following purposes:

• To respond to enquiries and take steps before entering into a contract: where you ask about coaching, training, support, speaking or another service.
• To provide and administer services: where processing is necessary to perform a contract with you or to take steps at your request before entering into one.
• To administer bookings, payments, accounts and business records: where necessary for our contract, legitimate interests and legal obligations.
• To manage waitlists, programme interest and requested communications: depending on the context, on the basis of your request, consent or our legitimate interests in administering the service.
• To operate, secure and improve the website and services: where necessary for our legitimate interests, provided those interests are not overridden by your rights.
• To comply with law, safeguarding obligations or legal claims: where processing is necessary to comply with a legal obligation or to establish, exercise or defend legal rights.
• To send optional marketing: only where we have an appropriate lawful basis and, where required, your consent. You can opt out at any time.

Our website contact form uses Web3Forms to process form submissions and forward them to us.

Web3Forms states that it does not store the form submission itself after processing and forwarding it, although its server logs may contain personally identifiable information for a limited period. Web3Forms states that its servers are located in the United States.

Please do not include more sensitive information in the initial contact form than is reasonably necessary. If you need to share something particularly sensitive, you can first ask us for an appropriate way to do so.

We use Stripe to process card payments and, where offered, programme instalment payments. Stripe receives the payment information needed to process the transaction. Divergently Being does not receive or store your full card number through the website booking form.

We use Brevo to manage relevant contact records and to send programme administration and transactional emails, such as booking confirmations and onboarding information. Where you submit the ADHD Mum Reset onboarding questionnaire, Brevo may also process a confidential notification email containing the answers you chose to provide so that Sonay can plan your participation. If you separately choose to receive marketing, Brevo may also be used to send those optional marketing communications.

Essential programme communications are separate from marketing consent. You do not have to agree to marketing in order to book or participate in a programme.

Some parts of the site link to or use Google services. For example, we may use Google Forms for programme interest lists and consent-controlled YouTube embeds for speaking or podcast media.

If you choose to use a Google Form, the information you submit is processed through Google’s services as well as being available to us as the form owner.

Embedded YouTube content is intended to remain blocked until the relevant cookie or media consent is given through the site’s cookie controls. If you enable or interact with Google or YouTube services, Google may receive technical and usage information such as your IP address, device/browser details, page information and interactions with the service.

We may also use website hosting, email, payment, accounting or other business service providers where reasonably necessary to operate the business. Those providers may process personal data on our behalf or, in some circumstances, as independent controllers.

Some service providers we use, including Web3Forms, Google services, Stripe and Brevo, may process information outside the United Kingdom.

Where UK data protection law requires safeguards for an international transfer, we aim to use providers and arrangements that put appropriate safeguards in place. You can contact us if you want more information about the safeguards relevant to a particular service.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet contractual, accounting, tax, insurance, safeguarding, complaints and legal requirements.

Our typical approach is:

• General enquiries that do not become client work: usually up to 12 months after the last meaningful contact.
• Client, contract, payment and business records: normally up to six years after the relevant service or financial year, where needed for legal, tax, accounting, insurance or contractual purposes.
• Waitlist information: until the relevant programme has been filled or completed, plus a reasonable administration period, unless you have separately agreed to receive future communications.
• Access needs, coaching notes or other sensitive service information: only for as long as reasonably necessary for delivery, continuity, complaints, safeguarding or legal purposes, taking account of data minimisation.
• Cookie-consent records: for as long as reasonably needed to remember and demonstrate the choice made.

We may anonymise information so it can no longer identify you. Truly anonymised information is not personal data.

We may share personal information only where reasonably necessary, including with:

• Service providers supporting website forms, hosting, email, payments, accounting and administration, including Stripe for payment processing and Brevo for contact management and email delivery.
• Google services where you choose to use a Google Form or consent to embedded media.
• An employer, funder, university or organisation where this is part of the agreed service and the confidentiality boundaries have been explained.
• Professional advisers, insurers, regulators, courts or public authorities where reasonably necessary.
• Other people where you have asked us to share information or have otherwise given valid consent.

For employer-funded individual coaching or support, funding does not automatically mean the employer receives the content of private sessions. Reporting and confidentiality boundaries will be agreed separately.

Depending on the circumstances and the lawful basis being used, you may have rights to:

• Ask for access to personal data we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to erase information in certain circumstances.
• Ask us to restrict processing in certain circumstances.
• Object to certain processing based on legitimate interests.
• Receive certain information in a portable format where the right to data portability applies.
• Withdraw consent at any time where we rely on consent. Withdrawal does not make earlier lawful processing unlawful.

Your right to object: where we rely on legitimate interests, you have the right to object to processing in circumstances provided by data protection law. You also have an absolute right to object to direct marketing.

To exercise a right, contact info@divergentlybeing.co.uk. We may need to verify your identity before acting on a request.

If you are concerned about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

The website may use cookies or similar browser storage for essential site operation, accessibility preferences, cookie-consent choices and third-party media.

Strictly necessary storage may be used without consent where it is essential to provide a service or feature you have requested. Non-essential cookies or similar technologies should not be set until the required consent has been given.

Consent must be a positive choice. Simply continuing to browse the website is not treated as consent to non-essential cookies.

Some browser storage may be necessary to remember a cookie choice, accessibility preference or another feature you have specifically requested. These functions are not intended for advertising.

Videos or other third-party embeds may set cookies, read existing identifiers or receive technical information when loaded. Where consent is required, those technologies should remain blocked until you choose to enable them.

The exact third-party technologies used on the site may change as the website develops. We review this policy and the cookie controls when material changes are made.

You can use the persistent Cookie Settings control on the site to review or change your choices. You can also clear or block cookies through your browser, although some requested features may then work differently.

We do not currently use solely automated decision-making or profiling to make decisions about you that have legal or similarly significant effects.

We may update this policy when our services, website tools or legal requirements change. The latest version will be published on this page with an updated review date.